Fin and Escalate Ops expand their strategic partnership to bring AI-powered customer experience to Latin America, with over $2.6M ARR driven across 67 regional projects.
Fin and Escalate Ops Scale AI-Powered Customer Experience for Latin American Market
Combining Fin's Fin AI platform with Escalate Ops' Gold-level implementation expertise helps organizations achieve significant operational efficiency and revenue growth.
Today, Fin, the AI Customer Agent company, and Escalate Ops announced an expanded strategic collaboration to help Latin American organizations achieve rapid AI adoption and demonstrable ROI in their customer service operations.
They are building on their partnership of over two years by combining Fin's AI-first customer support helpdesk and Fin AI Agent with Escalate Ops' Gold Partner status, deep regional knowledge, and professional services deployment capabilities. The partnership reflects a shared commitment to making AI the foundational layer of customer experience. It enables companies to move quickly from outdated support models to scalable AI-powered customer experience, solving the current problem of high support costs and slow time-to-value.
Through this collaboration, organizations will be able to:
Fin is the industry-leading AI-first customer support platform that offers the highest-performing AI Agent on the market, and a native Helpdesk and Copilot for human agents. Escalate Ops brings trusted, Gold-level professional services expertise, regional GTM execution, and a proven track record as Latam's Top Global Revenue Driver. Together, they provide a complete solution by delivering end-to-end AI transformation, validating the technology with a focus on metrics like resolution rate, and providing dedicated post-deployment support and optimization.
Fin and Escalate Ops have cemented their success in the region by driving over $2.6 Million in Annual Recurring Revenue (ARR) through 67 projects sold in Latin America.
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For more information, visit https://www.fin.ai/ and https://www.escalateops.com/en.
Fin is the Customer Agent company that is helping businesses deliver perfect experiences across the customer journey – from support, to sales, to ecommerce. Powered by its own AI models, Fin is the highest-performing AI Agent on the market today. It provides higher quality answers and resolves more complex queries than any other AI Agent, and works across every channel. Founded in 2011 as Intercom, it became one of the fastest growing companies and remains one of the largest private software companies in the world with over 30,000 global businesses using its products to transform their customer support.
Escalate Ops is a certified Gold Partner and the Top Global Revenue Driver for Fin in Latin America. They specialize in driving expansion and delivering successful customer outcomes through expert implementation and professional services for the Fin platform. Escalate Ops leverages deep regional market knowledge to help clients scale operations and maximize ROI from their customer service technology.
Escalate Ops — Santi Fiaschi — santi@escalateops.com